Contact Center
Nowadays products and suppliers are easily replaceable. But even a cheap offer doesn’t mean that you have bought a productive and efficient solution
In your enterprise the contact center is the relevant point for customer loyalty. BELTPOINT supports you in choosing the most valuable solution, assists you in developing necessary processes and implements your requirements.
Regardless if you want to talk about innovative topics like iWD (intelligent Workload Distribution) or standard call center applications: we guarantee a professional project execution.
- integrative approach to achieve a 360° view of your clients at the service desk
- Integration of standard applications as well as of individual customization
- Business Process Routing: Integration of Back-Offices, flexible workload distribution
- Flexible integration of IVR, voice-triggered Self Services to increase customer satisfaction
- Historical and “near realtime” Contact Center Reporting
- Workforce Management, Analyzing / Design / Installation & Integration/ Deployment
- Migration existing CC architecture to modern SIP Infrastructure